Support

Support is Backbone of our Event Technology Rentals Business

Our laser-like focus on quality control, procedures, and commitment to client details are structured into our support system. Customer support starts at the very beginning of the every rental project when initial contact is established with us. Our sales and technical teams are always at the command of our clients until the very end of the rental event.

Whether you are renting an iPad or multiple laptops, you can expect the same quality of support from our courteous and well-trained staff. We will earn your laptop, iPad, and tablet rental business with our excellent support.

Trained Apple iPad Rental Technicians

Highly trained Apple iPad technicians prepare every order according to client specifications and every order is double checked before it leaves ETR facility. Our technical staff members are available 24/7 to answer any questions that may arise in the field. For very large orders, it is customary for us to include spares that can be hot swapped in case there is an issue with any iPad rental.

Onsite Support:

ETR is a full-service organization with trained technicians to help you 24/7. We will diagnose the problem promptly and suggest possible solutions. We can arrange for onsite technicians for large orders if requested while placing the order. When you rent tablets, iPads, or laptops from us, you can rest assured that excellent online support will be an integral part of any project. Take full advantage of our onsite technical services by prearranging tech support at very competitive prices.

Toll Free Phone Support:

At ETR, we recognize that there is no substitute for live support when you need it. We have established a toll free phone 1-866-840-1472 for your convenience. Our trained sales and technical staff will guide you through your inquiries. We take pride in helping our clients and making sure that you have the best technology rental experience anywhere.

Support Through Communication and Documentation:

The key to providing you with the best support for our iPad, tablet, and laptop rental services is in our commitment to communicating with our clients and listening to their needs. We document and follow clients’ request throughout the rental period. We are in constant touch with our clients and inform them of the progress of rental projects. An email confirmation is sent to the client at various stages of the rental process.